Terms of sale

These terms apply to tickets and bus seats bought on solunafesthawaii.com for Soluna Fest Hawaii events, including Zamna Hawaii. By buying, you agree to them. Tickets bought on the event's box office site (Eventim) are sold under Eventim's own terms.

Who you are buying from

The seller of each purchase is shown on your payment receipt and card statement. Payments are processed by Stripe.

Tickets

• A ticket admits one person to the event, date and ticket type shown on it. Each ticket has its own code, and each code admits once. The first scan wins.
• Tickets from this site are released in limited blocks. When a block sells out, it closes.
• Artists, set times and the lineup can change. A change to the lineup is not a reason for a refund.
• The event is open air and goes ahead in most weather. Dress for it.

Price and payment

• The price shown before you pay is the full price: ticket, service fees and tax together. Nothing is added at payment.
• When you start checkout we hold your tickets for about 30 minutes. If payment is not finished in that time, the hold ends and the tickets go back on sale.
• An order is confirmed only when payment succeeds and you receive your order number.
• Each order has a limit on how many tickets it can hold, shown at checkout.

Delivery

After payment you go straight to your tickets, and we email you a private link to them. Keep that email. Anyone with the link can open your codes, so share it only with people in your group. If tickets for your order are still being issued, your ticket page says so and updates when they are ready.

Entry

• Every guest must be 18 or over (21 or over for VIP) and show valid photo ID. By buying, you confirm everyone on your order meets the age limit. Anyone under the limit is refused entry, without a refund.
• Entry is subject to the venue's rules, security checks and searches. Security and venue staff may refuse entry, or remove anyone who breaks the rules, endangers others or is visibly intoxicated, without a refund.
• Bring your ticket on your phone or printed. A screenshot of each code works.

Refunds

• All sales are final, except as set out here or where the law requires otherwise.
• If the event is canceled and not rescheduled, you get a full refund of what you paid, including fees, to your original payment method.
• If the event is moved to another date or venue, your tickets are valid for the new date. If you cannot attend, ask for a refund through the contact form within 14 days of the change being announced.
• Refunds are made only to the original payment method, and only for orders bought on this site.
• If you dispute a charge with your bank instead of contacting us, the tickets on that order may be canceled while the dispute is open.

The Zamna bus

• A bus ticket is a round trip seat between the pick up point and the event. It is not entry to the event: you also need a festival ticket and photo ID.
• Pick up and drop off: Hawaiian Brian's, 1680 Kapiolani Blvd, 2nd floor, Honolulu HI 96814. Buses leave from 3:00 PM, each one as it fills. Return buses leave the venue from 11:00 PM, each one as it fills.
• Show your boarding pass both ways. Seats are first come, first served on each bus.
• The driver and crew may refuse anyone who is unsafe or disruptive, without a refund.
• If the event is canceled, or bus service is canceled, your bus ticket is refunded in full. Otherwise bus tickets follow the same refund rules as event tickets.

Transfers and resale

You may give a ticket to someone in your group by sharing its code. Tickets bought from anyone other than this site or the official box office may be fake, already used or canceled, and we cannot help with them. We may cancel tickets bought to resell above face value, or bought with automated tools.

Our responsibility

To the extent the law allows, we are not responsible for losses that come from things outside our control, such as weather, government orders, power or network failures, or the acts of other guests. Our total responsibility for any order is limited to the amount you paid for it. Nothing here limits rights you have under consumer protection law that cannot be waived.

Partners

If you share our events as a partner, the partner program terms also apply to you.

Privacy

How we handle your information is explained in our privacy policy.

Law and changes

These terms are governed by the laws of the State of Hawaii. We may update them; the version on this page when you buy applies to your order.

Contact

Reply to your confirmation email, or use the contact form. Include your order number.