Privacy policy
This policy covers solunafesthawaii.com, the ticket, bus and partner site for Soluna Fest Hawaii events in Hawaii, including Zamna Hawaii. "We" and "us" mean the team that runs this site for Soluna Fest Hawaii.
What we collect
Information you give us.
- Ticket and bus orders: your name, email, phone number if you give it, the tickets you choose, and your confirmation that every ticket holder is old enough to attend. Card details are entered on our payment processor's page (Stripe). We never see or store your full card number.
- VIP and table requests: your name, email, phone, group size and message.
- Partner applications and invites: your name, email, phone, social handle or website, and what you tell us about your audience.
- Privacy and support requests: what you send us through the form on this page.
Information collected automatically. When you visit, we and our analytics and advertising partners collect your IP address, browser and device type, pages viewed, buttons used (for example opening checkout or going to the box office), the page or link that brought you here, and campaign tags in that link (for example the email, message or ad you clicked). This uses cookies and similar technologies:
| Name | Who sets it | What it does | How long |
|---|---|---|---|
| zh_v, zh_ft, zh_lt | This site (stored in your browser) | A random visitor ID and the first and last campaign that brought you, so a sale is credited to the right link | 30 days for campaigns; the ID until you clear it |
| zh_ref, zh_key | This site | The partner whose link you used, so they are credited for your purchase | 30 days |
| _ga, _ga_* | Google Analytics | Counts visits and measures how people use the site | Up to 2 years |
| _fbp, _fbc | Meta (Facebook and Instagram) | Measures ads and lets us show ads to people who visited | Up to 90 days |
| zh_admin | This site | Keeps site staff signed in to the admin page | 12 hours |
How we use it
- To sell and deliver your tickets and bus seats, send your confirmation, and let you open your tickets.
- To answer VIP, table and support requests.
- To run the partner program: credit partners for the tickets their links sell and show them their own totals. Partners see counts and earnings, not your name or contact details.
- To measure which emails, messages, posts and ads bring visitors and sales, and to improve the site.
- To show ads for our events to people who visited, and to stop showing them to people who already bought.
- To prevent fraud, enforce our terms of sale and meet legal and tax obligations.
Ads and analytics
Google Analytics. We use Google Analytics to understand traffic and sales. Google receives the events described above, including purchases (order number, value and ticket type). See how Google uses data from sites that use its services.
Meta Pixel and Conversions API. We use Meta's tools to measure our ads on Facebook and Instagram and to reach people who visited this site. Meta receives the events described above. For purchases and VIP requests, our server also sends Meta your email, phone and name, scrambled (hashed) before they leave our systems, so Meta can match the event to an account without us sending readable contact details. Meta's use of this information is covered by Meta's privacy policy.
Under some US state laws, using these tools for targeted advertising counts as "sharing" or "selling" personal information. You can opt out at any time; see Your choices. We do not sell personal information for money.
Who we share with
- Service providers that run the site for us: website hosting (Netlify), our database (Supabase), payments (Stripe), and email delivery for confirmations and requests. They may use the information only to provide their service to us.
- Google and Meta, as described above.
- The event presenter, box office and venue, as needed for entry, guest lists, safety, refunds and customer service.
- Partners, only as totals (visits, clicks and tickets credited to their link), never your contact details.
- Authorities or others when the law requires it, to protect people's safety, or to prevent fraud.
- A new owner or operator of the site or the events, if that ever changes, under this policy.
Tickets bought on the box office site. Some ticket links take you to the event's official box office (Eventim). Purchases there are made with Eventim, and their privacy policy applies to what you give them.
Your choices
Do not sell or share my personal information. This switches off Google Analytics and the Meta Pixel in this browser, and stops our server sending your purchases and requests to Meta. It does not affect your tickets, and partner credit for your purchase still works.
Checking this browser...
- Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as this opt-out automatically.
- Cookies. You can block or delete cookies in your browser settings. Clearing site data also removes the opt-out, so set it again afterwards.
- Ads. You can manage ad settings in your Meta ad preferences, and block Google Analytics with Google's opt-out add-on.
- Email. Order confirmations and replies to your requests are service messages. If we ever send marketing email, every one will have an unsubscribe link.
Your rights
Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of sharing for targeted advertising. Anyone can ask, wherever they live. Use the form below. We confirm requests by writing to the email address you give, may ask for your order number to check it is you, and reply within 45 days. You can use an authorized agent; we will ask for proof they act for you. We will not treat you differently for using these rights. If we decline a request, you can reply to ask us to reconsider.
How long we keep it
- Orders and payment records: as long as tax, accounting and payment network rules require.
- VIP requests and partner records: while the event and partner program run, then for as long as we need to settle partner payments and answer disputes.
- Google Analytics event data: 14 months. Meta website audiences: up to 180 days.
- Campaign and partner details in your browser: 30 days.
Security
The site uses encrypted connections, card payments are handled by Stripe, and access to our records is limited to the people who run the site and events. No system is perfectly secure, so we cannot promise information will never be exposed. If a breach affects you, we will tell you as the law requires.
Age
Our events are for adults, 18 and over (21 and over for VIP). This site is not directed to children, and we do not knowingly collect information from anyone under 16. If you think a child has given us information, contact us and we will delete it.
Changes
We will post any changes here and update the date at the top. If a change is significant, we will say so on the site before it takes effect.
Contact and requests
For questions about an order, you can also reply to your confirmation email.